How does delivery work?
Clients order from our local e-store, and we contact you to arrange delivery. We offer day and evening delivery to accommodate those not available during the day.

There is a $5 delivery fee for orders under $125.

If you live outside of our delivery area, but are still considered local, we arrange a location and time to meet you within our delivery area.

If you order frozen product, someone needs to be home to accept delivery.

What if I am not local to one of your locations?
Most of our brand partners do not want their products being shipped in order to protect the product quality. We honor their request.

We have a non-local log in for clients interested in our products that are able to be shipped. These include nonperishable items such as supplements, toys, harnesses, shampoo, and other accessories.

How do I transition my dog from kibble to raw?
(1) Get your dog used to eating at a set time each day with no free feeding
(2) Consider skipping a meal so your pet is hungry. Have plenty of water available. This is not advised for kittens or puppies.
(3) Make the switch!
. . . Go “cold turkey” and just switch 100% to raw OR do a gradual transition between old food and raw over a few weeks.

Suggested Timetable:
Day 1-3: 25% raw with 75% current kibble
Day 4-6: 50% raw with 50% current kibble
Day 7-9: 75% raw with 25% current kibble
Day 10: 100% raw

Be patient with yourself and your pet. It is a different way of feeding for both of you. Remember, you are providing a more nutritious and bioavailable meal that has both immediate and long-term benefits. It is worth it!

This is a recommended transition plan, but If you are struggling to make the switch, contact us to help. Cats can be especially challenging. Don't get discouraged. It may take longer than this gradual transition plan.
Can I mix raw with kibble?
Yes! It is a common misunderstanding that they can not be mixed. They do not digest at different rates. Kibble does impact the pH of the stomach, so we advise feeding raw meaty bones away from kibble.

If you are unsure of feeding 100% raw, mixing it, offering raw for one meal a day or even just a few times a week is a great way to introduce high quality nutrition while getting yourself used to it.

Note: you do not want to leave raw food sitting out for long periods of time. If you mix it, after about 20 min you need to pick it up, cover it and store it in the fridge if it is not all eaten.
How can I have a nice walk with my dog?
How can I supplement a kibble diet?
Feed raw for one meal a day or a few times a week.

Add freeze-dried raw with your kibble (or Ziwi, an air dried food)

Add a goat milk or kefir over the kibble (see Steve's Real Food Enhance products OR Open Farm kefir)

Offer freeze-dried raw training treats and chews
Why should I worry about the toys I give my dog?
(1) Many toys sold for dogs/cats are meant to be quickly destroyed so you buy more. We are pet parents first, and we don't like that. We source high quality durable toys that are designed to last. No toy is indestructible, but we try to offer the closest thing.
(2) Toxic substances are included in some cheaper pet toys. You can pay $5 for a toy that lasts 5 minutes, or $10-20 for a nontoxic toy that lasts a long time.

(3) Tennis balls are terrible for dogs. They have toxic glues not meant for dogs. They have abrasive fabric that wears down their teeth. They never last long before a dog breaks it, or a lawn mower finds it. Invest in a couple quality balls from West Paw or Planet Dog that are in our experience nearly indestructible and completely safe for you dog.
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